Privacy Policy
Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information that you provide to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Our Privacy Policy governs such personally identifiable information and your use of this web site constitutes your acceptance of our Privacy Policy and the practices it describes.
Please note that our Privacy Policy governs personally identifiable information provided to us via our web site or to the matisman.com call centres referenced on our web site. It does not govern communications that you may have with others which reference our web site or products, such as communications with third-party service providers who use our products.
Although our policy with respect to use and disclosure of our customers’ personally identifiable information, as described below, has been in effect for a number of years, this formal Privacy Policy was adopted on April, 2008.
Categories of Personally Identifiable Information Collected
Visitors may browse our web site without revealing any personally identifiable information, but shoppers must open an account with us. At that time, you will be asked to provide such personally identifiable information as your name, E-mail address, home or business address and telephone number. If you do not wish to share this information via the internet, feel free to contact us by phone at 01322 290101 to place your order.
The information we learn from customers helps us personalise and continually improve your shopping experience at www.matis-uk.com. Here are the types of information we gather.
Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but, then, you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our online store, and communicating with you.
Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses matis-uk.com (which are explained below). There are tools designed to help you visit web sites anonymously, although we will not be able to provide you with a personalised experience at matis-uk.com if we cannot recognise you, we want you to be aware that these tools exist.
Use of Personally Identifiable Information
Your personally identifiable information is used for our internal business purposes only. matis-uk.com does not sell, rent or lease your personal information to independent third parties except as described below. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about matis-uk.com and its products.
As stated above, matis-uk.com does not share our customer information with third parties, except as described in the next paragraph. If you receive information about our products from another company, matis-uk.com has no control over the use of their data. You will need to contact the company that delivered the email to opt out of receiving ongoing emails.
Use of Cookies
Cookies are alphanumeric (letter and numeric) identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features that help your user experience.
The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of matis-uk.com’s best features, and we recommend that you leave them turned on.
Selling to Children
matis-uk.com does not sell products for purchase by children. If you are under 18, you may use only with the involvement of a parent or guardian.
Optional Provisions
Our customers are given the option of registering with us to receive special offers, newsletters and new product updates by E-mail. If at any time you decide that you no longer wish to receive these communications, you may opt out of receiving them by simply clicking on the "unsubscribe" link, which is attached to every E-mail that is distributed to our customers. By clicking on this link, you will automatically be deleted from our mailing list and will not receive any further E-mail. Should you wish to be added again in the future, just do a basic registration the next time you visit www.matis-uk.com. To do this, simply click on the "Register Now" button on the home page and fill in your name and E-mail address. This will add you, once again, to the mailing list.
Changes to our Privacy Policy
As we strive to improve our products and services, we may revise our Privacy Policy from time to time. We encourage you to periodically consult this Privacy Policy. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, matisman.com will notify affected customers by E-mail.
Contact Us
We respect your opinions. If you have any questions or comments about our Privacy Policy please contact us at info@matis-uk.com or write to us at the following address:
Matis Customer Care Centre
76 Spital Street, Dartford, Kent. DA1 2D,United Kingdom
